At NeuroWild (neurowild.com.au), we want you to be happy with your purchase. This Refunds & Returns Policy explains your rights and our obligations under the Australian Consumer Law (ACL).

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1. AUSTRALIAN CONSUMER LAW

 

Under the ACL, you are entitled to a replacement, repair, or refund if:

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• A product is faulty, damaged, or unsafe.

• A product is significantly different from its description or sample.

• A service is not provided with due care and skill, or does not achieve the agreed outcome.

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Nothing in this Policy limits your rights under the ACL.

 

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2. DIGITAL PRODUCTS

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• Due to the nature of digital goods, refunds are not generally provided once a product has been downloaded or accessed.

• However, if a digital product is faulty, inaccessible, or does not match its description, you are entitled to a remedy under the ACL.

 

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3. PHYSICAL PRODUCTS

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• If a physical item is faulty, damaged in transit, or not as described, please contact us within 14 days of receiving your order.

• We may request photos or further details to process your return.

• Depending on the circumstances, we will provide a replacement, repair, or refund in line with the ACL.

 

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4. CHANGE OF MIND

 

We do not offer refunds or exchanges for change of mind purchases, unless required by the ACL.

 

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5. HOW TO REQUEST A RETURN OR REFUND

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To request a return, replacement, or refund, please contact us at admin@neurowild.com.au with the subject line: Refund/Return Request.

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Please include your order number, details of the product/service, and the reason for your request.

 

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6. PROCESSING

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• If approved, refunds will be processed using your original payment method.

• Replacements or repairs will be arranged promptly.

• We will keep you informed throughout the process.

 

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7. CONTACT US

 

If you have any questions about this Refunds & Returns Policy or your rights under Australian Consumer Law, please contact us at admin@neurowild.com.au​​